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ONLINE SALES POLICY
Terms, Conditions, and Policies: All terms, conditions, and policies set out are subject to California law.
Customer Information Security: Prom Me Up! makes every effort to keep your online shopping experience fun and secure. Our checkout process is protected by Thawte (a VeriSign company) keeping your information as secure as possible. Prom Me Up! also offers the ability to checkout using Google Checkout®. Prom Me Up! will take no responsibility in case of stolen customer information that is transmitted over the internet. Payment Methods: PromMeUp.com currently supports credit card payments by using our secure online shopping cart or through Google Checkout®. All four major credit cards (Visa, MasterCard, American Express, & Discover) are proudly accepted by Prom Me Up! Your credit card will not be charged upon placing order, rather it will be processed by a sales representative through Bianca's Bridal, of whom Prom Me Up! is a division of, after the availability of the purchased item is confirmed. If for any reason Prom Me Up! is unaware that the purchased item is unavailable at the time of charging the credit card, Prom Me Up! will refund total payment back onto that same credit card which was used to make the payment and cancel the order.
Order Changes and Cancellations: Once your order is placed, you cannot change, alter, or cancel your order in any way unless authorized by a Prom Me Up! supervisor. In the event an item in your order is not available in stock or by special order you will be offered alternatives by Prom Me Up! and the option to receive a full refund. Prom Me Up! reserves the right to refuse any order placed through PromMeUp.com.
Product Availability Disclosure: Prom Me Up! has made efforts to display accurately the products featured on our site. In the event that an item in your order is not available in stock for immediate shipment, Prom Me Up! will resort to placing a special order with the manufacturer. Prom Me Up! is not responsible for errors made in selecting a dress size and cannot guarantee a dress will fit. It is the sole responsibility of the customer to use a tape measure to take one’s measurements properly and then select the size that best fits one based on the size chart for the particular item purchased. Prom Me Up! reserves the right to change sizes available and the size charts at any time.
Changes to Site: We reserve the right to make changes to our site without prior notice to you or any past customers.
Limitation of Liability: Prom Me Up! does not warrant that: 1) the contents of this site will be accurate, reliable or free of error, 2) that this site or the server that makes it available are free of viruses or other harmful components or, 3) that your use of this site will be without interruption.
Privacy Policy: We respect your privacy. However, we do collect customer information in an effort to improve the shopping experience. We recognize we must maintain and use customer information responsibly.
Free Shipping: Our free shipping promotion applies only to addresses within the continental United States of America. All other US orders (i.e. Hawaii/Alaska) as well as international orders that mistakenly choose the "UPS Ground + FREE" shipping method will automatically be upgraded to the appropriate shipping method.
Returns: If for any reason you are not completely satisfied with your stock purchase you may return your merchandise for store credit less the 20% restocking fee as well as the original shipping cost selected at checkout. You must contact Prom Me Up! via returns@prommeup.com within 3 days (business or non-business) of receiving your order for a return authorization number. Our return department operates 7 days a week and you should expect an authorization within 1-2 days. Merchandise must be postmarked within 3 business days of receiving a return authorization number from us. Merchandise returned without authorization or returned late will be refused or returned to customer at customers expense. Any upgraded processing charges will not be returned in any form. All original tags must be in place to receive credit for the return. All merchandise is carefully inspected before accepted by our returns department. Any items returned to us that appear to have been worn, washed, or altered in any way will not receive credit in any form and will be returned back to customer at customers expense. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to customer at customers expense. If "UPS Ground + FREE" shipping method is selected, an additional $20 USD will be deducted from total amount of store credit. Customer is solely responsible for return shipping arrangement and cost back to our showroom in California. The entire Return Policy is subject to the "Exceptions to Return Policy" section in this sales policy.
Exceptions to Return Policy: Sale Item = No Return. There are no returns, exchanges or cancellations on any sale item or discounted merchandise (i.e. items with promotion code(s) applied). There are no returns, exchanges or cancellations on any merchandise that has been altered/tailored in any way prior to shipment. There are no returns, exchanges or cancellations on any dress which is shipped to an address outside of the continental United States. There are no returns, exchanges or cancellations on any shoes featured on Prom Me Up! or any item(s) that are also featured in the "2010 Exclusive Catalog" or "All Pageant Dresses" collections. There are no returns, exchanges or cancellations on any item that requires a special order.
Return Authorization: In order to return a dress purchased from Prom Me Up! you must NOT contact us via our showroom telephone number. Simply e-mail us at returns@prommeup.com and we will respond with your return authorization code if it meets our policies criteria mentioned in "Returns". Make sure to include the order number you received upon checkout in return request e-mail. A return authorization will not be granted if requested after your wear/event date.
Restocking Fee: There is a 20% restocking fee for each eligible dress returned to Prom Me Up!.
Exchanges: While we return for store credit if item meets return criteria, we do not exchange items. If you need to exchange for a different item, for any reason, you will need to place a new order and your original item must be processed as a return. In order to use store credit from original item you must wait until we fully process your return and e-mail you your unique store credit number.
Store Credit: Store credit will be issued to customer after successfully completing the return process laid out in these terms and conditions. Store credit will be valid one (1) year following original date of purchase. After the cut off date of one (1) year, store credit will be null and void and all funds will be lost per the customers expense. Store credit may not be used for shipping charges, standard or upgraded shipping will have to be paid for separately via credit card. Store credit serial numbers will only be issued one (1) time via e-mail from returns@prommeup.com. Replacement serial numbers, which may be needed for any reason, will not be issued in any form from Prom Me Up!, it is the sole responsibility of the customer to save and retain his/her unique serial number in order to use it for latter purchases from Prom Me Up!.
Chargebacks and Disputes: The PromMeUp!com Returns Department will make an effort to do everything within their power, according to this policy, to avoid the need for chargebacks or disputes. However, if for any reason, a c ustomer disputes an authorized charge with their credit card company or bank, that customer will automatically incur a $50 charge and/or reduction from the total amount of credit returned.
International Policies: You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Custom and import duties are not included in our free shipping policy. Customs policies vary widely from country to country; you should contact your local customs office for further information before you place your order. Additionally, when ordering from PromMeUp.com you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. PromMeUp.com reserves the right to approve which countries it will ship to and in the event a country is not approved, the buyer will receive a full refund if already charged. On international shipments, delays may occur that are beyond our control caused by such factors as weather, language barriers, duties, taxes, import restrictions and custom services. If duties are not paid by on entry to destination country, or the merchandise is refused, the product will be abandoned in the destination country and the customer will be responsible for 100% of the product cost and shipping. The customer will not receive any type of refund or credit for abandoned products.
Prom Me Up! and Bianca’s Bridal: Prom Me Up! is a division of Bianca’s Bridal who’s showroom is located in Modesto, California. All references made in this agreement which state “Prom Me Up!” or “PromMeUp.com” are all of or related to Bianca’s Bridal. Prom Me Up! And Bianca’s Bridal are considered one and the same.
Other: If any of these terms of use is unlawful, void, or for any reason unenforceable, then that term shall be deemed severable from the other terms and shall not affect the validity and enforceability of any remaining terms.
These terms of use constitute the entire agreement between Prom Me Up! and you, whose name appears on the credit card or Google checkout order, relating to the subject matter herein. Prom Me Up! shall have the right to change or modify these terms of use at any time.
By checking "I agree with the online sales policy." it is equivalent to signing a binding contract, governed by California law, between yourself and PromMeUp!com
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