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Online Sales Policy
Terms, Conditions, and Policies: All terms, conditions, and policies set out are subject to California law and are in accordance with Visa, MasterCard, American Express, and Discover Merchant/Seller requirements for online credit card transactions.
Customer Information Security: PromMeUp makes every effort to keep your online shopping experience fun and secure. Our checkout process is protected by Thawte (a VeriSign® company) keeping your information as secure as possible. PromMeUp also offers the ability to checkout using Google Checkout®. PromMeUp will take no responsibility in case of stolen customer information that is transmitted over the internet.
Payment Methods: PromMeUp supports credit card payments by using our secure online shopping cart or through Google Checkout®. All four major credit cards logos (Visa, MasterCard, American Express, & Discover) are proudly accepted by PromMeUp. Your credit card will not be charged upon placing your order, rather it will be processed by a sales representative through Bianca's Bridal, of whom PromMeUp is a division of, after the availability of the purchased item is confirmed. Note that on your credit card statement, the charge will be described as “Bianca’s Bridal” as this is the mother company to PromMeUp. If for any reason PromMeUp is unaware that the purchased item is unavailable at the time of charging the credit card, PromMeUp will refund total payment back onto that same credit card which was used to make the payment and cancel the order.
Order Changes and Cancellations: Once your order is placed, you cannot change, alter, or cancel your order in any way unless authorized by a PromMeUp supervisor. In the event an item in your order is not available in stock or by special order you will be offered alternatives by PromMeUp and the option to receive a full refund. PromMeUp reserves the right to refuse any order placed through PromMeUp.com.
Product Availability Disclosure: PromMeUp has made efforts to display accurately the products featured on our site. In the event that an item in your order is not available in stock for immediate shipment, PromMeUp will automatically defer to placing a special order with the manufacturer. PromMeUp is not responsible for errors made when the customer selects a dress size and cannot guarantee a dress will fit. It is the sole responsibility of the customer to use a tape measure to take one’s measurements properly and then select the size that best fits them based on the respective designers size chart. PromMeUp reserves the right to change the size charts at any time. PromMeUp.com is not set up to display what is currently in stock in our warehouse or the respective designers warehouse, please use the "Contact Us" form to check on dress availability before placing your order.
Changes to Site: We reserve the right to make changes to our site without prior notice to you or any past customers.
Limitation of Liability: PromMeUp does not warrant that: 1) the contents of this site will be accurate, reliable or free of error, 2) that this site or the server that makes it available are free of viruses or other harmful components or, 3) that your use of this site will be without interruption.
Free Ground Shipping: Our "Free Ground Shipping" promotion applies only to addresses within the continental United States of America.
Special Orders: A special order is, but not limited to; custom made items, made to order items, items that are not available in our stock inventory and must be ordered from the respective manufacturer/designer. If the size/color/style ordered is not available in our stock inventory, PromMeUp will automatically defer to placing a special order with the respective designer only if the item can be delivered to you by the prom/event date listed on your order.
Returns: If for any reason you are not completely satisfied with your instock purchase you may return your merchandise for store credit less the 20% restocking fee as well as the original shipping cost selected at checkout. You must contact the PromMeUp Returns Department via firstname.lastname@example.org within 3 days (business or non-business) of receiving your order for a return authorization number. Our Returns Department operates 7 days a week and you should expect an authorization within 1-2 days, if approved. Merchandise must be postmarked within 3 business days of receiving a return authorization number from us. Merchandise returned without authorization or returned late will be refused or returned to the customer at the customer’s expense. Any upgraded processing charges will not be returned in any form. All original tags must be in place to receive credit for the return. All merchandise is carefully inspected before accepted by our Returns Department. Any items returned to us that appear to have been worn, washed, or altered in any way will not receive credit in any form and will be returned back to the customer at the customers expense. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke, deodorant) or other damages will result in the item being returned to the customer at the customers expense. If "USA Ground + FREE" shipping method is selected, an additional $20 USD will be deducted from total amount of credit issued for approved return requests. All approved return requests will incur a $15 USD Return Processing Fee, which will be deducted from total amount of credit issued. The customer is solely responsible for return shipping arrangement and cost back to our showroom in California. If for any reason the customer refuses their shipment from PromMeUp, an additional fee of $20 USD will be incurred. The entire Return Policy is subject to the "Exceptions to Return Policy" section in this sales policy.
Exceptions to Return Policy: Sale Item = Final Sale. There are no returns, exchanges or cancellations on any sale item or discounted merchandise (i.e. items with promotion code(s) applied). Special Order = Final Sale. There are no returns, exchanges or cancellations on any item that requires a special order. International Order = Final Sale. There are no returns, exchanges or cancellations on any item that is shipped to an address outside of the continental United States. Any single item valued over $800 USD is classified as a nonreturnable item by PromMeUp.
Return Authorization: In order to return a dress purchased from PromMeUp you must NOT contact us via our showroom telephone number. Simply e-mail our Returns Department at email@example.com and we will respond with your return authorization code if it meets our policies criteria mentioned in "Returns". Make sure to include the order number you received upon checkout in the return request e-mail. A return authorization will not be granted if requested after your wear/event date.
Restocking Fee: There is a 20% restocking fee for each eligible dress returned to PromMeUp.
Exchanges: While we return for store credit if item meets return criteria, we do not exchange items. If you need to exchange for a different item, for any reason, you will need to place a new order and your original item must be processed as a return. In order to use store credit from original item you must wait until we fully process your return and e-mail you your unique store credit number.
Store Credit: Store credit will be issued to customer after successfully completing the return process laid out in these terms and conditions. Store credit will be valid one (1) year following original date of purchase. After the cut off date of one (1) year, store credit will be null and void and all funds will be lost per the customers expense. Store credit may not be used for shipping charges, standard or upgraded shipping will have to be paid for separately via credit card. Store credit serial numbers will only be issued one (1) time via e-mail from firstname.lastname@example.org. Replacement serial numbers, which may be needed for any reason, will not be issued in any form from PromMeUp, it is the sole responsibility of the customer to save and retain his/her unique serial number in order to use it for latter purchases from PromMeUp.
Chargebacks and Disputes: The PromMeUp Returns Department will make an effort to do everything within their means, according to this policy, to avoid the need for chargebacks or disputes. However, if for any reason, a customer disputes an authorized charge with their credit card company or bank, that customer will automatically incur a $50 charge and/or reduction from the total amount of credit returned.
International Policies: You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Custom and import duties are not included in our international shipping policy or flat rate shipping policy. Customs policies vary widely from country to country; you should contact your local customs office for further information before you place your order. Additionally, when ordering from PromMeUp you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. PromMeUp reserves the right to approve which countries it will ship to and in the event a country is not approved, the buyer will receive a full refund if already charged. On international shipments, delays may occur that are beyond our control caused by such factors as weather, language barriers, duties, taxes, import restrictions and custom services. If duties are not paid by on entry to destination country, or the merchandise is refused, the product will be abandoned in the destination country and the customer will be responsible for 100% of the product cost and shipping. The customer will not receive any type of refund or credit for abandoned products. Maggie Sottero products (including, but not limited to, the Flirt Prom line) are not available for sale or shipment outside of the United States.
PromMeUp and Bianca’s Bridal: PromMeUp.com is a division of Bianca’s Bridal who’s showroom is located in Modesto, California. All references made in this agreement which state “PromMeUp” or “PromMeUp.com” are all of or related to Bianca’s Bridal. PromMeUp And Bianca’s Bridal are considered one and the same.
By checking "I agree with the online sales policy." it is equivalent to signing a binding contract, governed by California law, between yourself and PromMeUp